Our latest survey of pay and conditions in call and contact centres reveals a generally improved employment picture, with recruitment and retention driving pay pressures for experienced call agents. Typical salary levels for entry-level call agents has risen by 5.2% over the last two years, while those for experienced call handlers have risen by 8.2%. The median salary for call agents in entry-level positions is now £19,344 a year, up from £18,393 in our 2017 report. Experienced call agents can expect to earn £23,850 a year, up from a median salary of £22,044 in 2017.
