11 Jun 2019

Pay and Conditions in Call and Contact Centres

A phone and headset

IDR Pay and Conditions in Call and Contact Centres provides you with a detailed picture of pay, benefits and employee conditions in a wide range of organisations across the UK. It includes information from 25 firms, operating 41 call centres across the private, public and not-for-profit sectors, together employing a combined workforce of more than 13,000 staff.

As well as details of pay levels for advisors, team leaders/supervisors and managers, the report examines recruitment and retention issues, pay rises, staff benefits, employment trends and also contains a directory of pay structures at named organisations.

Expert commentary and analysis sets us apart from other large consulting firms. We also collect our own data, which means we are in an excellent position to comment on the key trends in pay and reward.

If you have any further questions about the research in this report, please contact the office on +44(0)1702 669549 and ask for Claire Roake.