07 Jul 2021

Pay in Call and Contact Centres 2021


IDR Pay in Call and Contact Centres provides you with a detailed picture of salaries, employment trends, absence levels and typical benefits for call centre staff. The report is based on information from 20 organisations operating 99 call centres across the private, public and not-for-profit sectors, together employing more than 24,500 staff.

The report provides details of salary levels for:

-        Entry-level call agent

-        Senior/experience call agent

-        Specialist call handler

-        1st-tier team leader/supervisor

-        2nd-tier team leader/supervisor

-        Trainer/coach

-        Training manager

-        MI analyst

-        MI manager

-        Call centre manager

-        Operations manager

Expert commentary and analysis sets us apart from other large consulting firms. We also collect our own data, which means we are in an excellent position to comment on the key trends in pay and reward.

If you have any further questions about the research in this report, please get in touch.